Your Privacy Is Our Responsibility
Your personal information on the q99bet platform is completely safe and secure. This policy describes in detail how we collect, use, and store your information.
Introduction and Scope
q99bet ("we", "us", or "the platform") provides a reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use our website q99bet.lat, why we collect it, how we use it, and how we keep it secure.
By registering on our platform or using our services, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using our platform or contact our support team.
What Information We Collect
Personal Identity Information
Information you provide at the time of registration:
- Full name
- Date of birth
- Email address
- Mobile number
- National ID number (for KYC verification)
Financial Information
Information collected for transaction purposes:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
Technical Information
Information collected automatically:
- IP address
- Browser and device type
- Operating system
- Login time and session data
- Cookie and local storage data
Usage Information
Information about your activity on the platform:
- Gaming history and preferences
- Details of betting activity
- Pages visited and time spent
- Search and filter usage data
How We Use Your Information
q99bet uses the information you provide only for the following legitimate purposes. We never use your information unnecessarily or without your knowledge.
Account and Service Management
Your information is used to create, verify, and maintain your account. This includes login verification, password recovery, ensuring account security, and managing active sessions.
Processing Financial Transactions
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. All transactions are secured by SSL encryption.
Providing Customer Support
The necessary information is used to resolve your issues, answer your questions, and assist you through live chat. Our support team provides service in Bangla 24/7.
Fraud Prevention and Security
Technical information is analysed to detect and prevent unauthorised access, fraud, and suspicious activity. This is essential for protecting your account and funds.
Service Improvement and Personalisation
By analysing your preferences and usage patterns, we improve your experience, recommend relevant games and offers, and enhance the platform's performance.
Cookie Policy
The q99bet website uses cookies and similar technologies that store small data files in your browser. This information helps improve your browsing experience and ensures the platform functions properly.
Essential Cookies
These cookies are required to maintain login sessions, perform security verification, and support the site's basic functionality. Without them, the site cannot function properly.
Functional Cookies
These cookies are used to remember your preferences such as language selection, display settings, and information from previous sessions.
Analytics Cookies
These cookies help collect statistics on site usage, which allows us to continuously improve our services. All such data is completely anonymous.
Sharing Information with Third Parties
q99bet does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processors
Financial information required to process bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment service providers. This information is used solely for the purpose of completing transactions.
Technology Partners
Only the information needed to manage gaming sessions is shared with game software providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI. Each of them follows their own strict data protection policies.
Legal Obligations
Information may be provided when required by a court order, a lawful request from a law enforcement agency, or any other legal obligation. In such cases, we provide only the minimum information necessary.
Platform Protection
Limited information may be shared with security partners when needed to investigate fraud, deception, or other unlawful activity, which is done in the interest of protecting all users.
Data Security Measures
Protecting your personal and financial information is q99bet's highest priority. We use industry-standard security technologies and processes that protect your information from unauthorised access.
SSL Encryption
All data transmissions are secured by 256-bit SSL encryption.
Firewall Protection
Servers are protected with advanced firewalls and intrusion detection systems.
Two-Factor Authentication
Two-factor authentication is available to secure your account.
Regular Audits
Our systems are verified through regular security audits.
Data Retention Period
q99bet retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.
Active Account Data
Personal information is retained for the entire period your account remains active. This data is used to provide services, ensure security, and maintain account history.
Financial Transaction Records
Records of all financial transactions are retained for a set period in accordance with legal and accounting requirements. These records are also useful for your financial security.
After Account Closure
When an account is closed, limited information may be retained for a specific period to meet legal obligations. Once that period has passed, the information is securely deleted.
Your Rights
q99bet believes you have the right to full control over your own information. You can exercise the following rights at any time:
Right to View Information
You have the right to know what information we hold about you. You can view this information at any time by logging into your account or contacting our support team.
Right to Correct Information
If any information we hold about you is incorrect or incomplete, you can request a correction. We will make the necessary changes after appropriate verification.
Right to Delete Information
Within the limits of legal obligations, you can request that your account and related information be deleted. However, this request may be delayed in the case of an ongoing investigation or dispute.
Right to Object to Processing
You can object to the processing of your information for certain purposes. We will review your objection and take appropriate action.
Protection of Minors
q99bet is a platform operated exclusively for people aged 21 and above. We do not knowingly collect any personal information from minors.
Age Verification Process
At the time of registration, we verify date of birth and confirm identity through the KYC process. If we find that a minor has registered using false information, that account will be closed immediately and the collected information will be securely deleted.
For ages 21 and above only (21+ age restriction)
Policy Changes and Updates
q99bet reserves the right to change or update this Privacy Policy as needed. If there are any significant changes, we will notify you in the following ways:
Notice on Website
The updated policy will be published on the website and the "Last Updated" date at the top of the page will be revised. The new date will indicate when the change takes effect.
Email Notification
For significant changes, an advance notification will be sent to your registered email address so you have the opportunity to review the change.
Continued Use
If you continue to use the platform after the updated policy is published, it will be assumed that you agree to the new policy. If you object to any change, please contact our support team.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our support team is always ready to help you.
Live Chat
Get direct support in Bengali at any time through our 24/7 live chat service. This is the fastest way to get help.
For any privacy-related requests or complaints, email us at: [email protected]